Workova
Privacy

Workova Privacy Notice

This Notice explains the personal information Workova may collect, how it is used, when it may be shared and the choices available to users.

Effective: 16 September 2026 Workova Africa Ltd.

1. Scope

This Privacy Notice applies to personal information processed through Workova websites, applications and related marketplace services.

2. Information we may collect

Depending on how you use Workova, we may process information such as:

  • name, username, email address and phone number;
  • profile information, skills, experience, portfolio content and availability;
  • date of birth and other account information where required;
  • location information used for nearby discovery or marketplace relevance;
  • identity or business verification information where verification applies;
  • jobs, service listings, product listings, applications, requests and engagement records;
  • reviews, ratings, reports, support requests and dispute information;
  • wallet, funding, withdrawal, package and referral activity;
  • device, log and technical information used to operate and secure the service.

3. How we use personal information

We may use information to:

  • create and manage Workova accounts;
  • provide jobs, services, products and marketplace discovery;
  • help users find relevant or nearby people and opportunities;
  • support verification, reputation, reviews and trust features;
  • process marketplace, wallet, package, referral and withdrawal activity;
  • provide support and investigate disputes, fraud, abuse or safety concerns;
  • send service, account, marketplace and permitted marketing communications;
  • protect Workova users, systems and marketplace integrity;
  • analyse and improve Workova features and performance;
  • comply with applicable legal obligations.

4. Location information

Workova may use location information to support nearby discovery, job radius, provider visibility and other location-aware marketplace features.

Location permissions can generally be controlled through your device or application settings. Some location-based features may work less effectively if location access is disabled.

5. Identity, address and business verification

Where verification applies, Workova may process identification documents, profile images, address information or business information to support trust and account security.

Verification information may be processed by authorised service providers acting on Workova’s behalf.

6. Payments and financial activity

Workova may process information about wallet funding, withdrawals, packages, referral rewards and related transaction records.

Payment card or bank transaction processing may be handled by third-party payment providers. Workova may receive transaction references, status information and other data necessary to record and support the transaction.

7. When information may be shared

Workova may share information where reasonably necessary with:

  • other Workova users when information is part of a marketplace profile, listing or engagement;
  • service providers supporting hosting, authentication, payments, communications, verification, analytics or security;
  • professional advisers where necessary;
  • government, regulatory, law-enforcement or other authorised bodies where required by law or reasonably necessary to protect rights and safety;
  • a successor organisation if Workova is involved in a merger, restructuring, financing or transfer of business assets, subject to applicable law.

Workova does not sell personal information to advertisers.

8. Public and marketplace-visible information

Some profile and listing information is designed to be visible to other Workova users so they can evaluate workers, employers, providers, sellers, products or opportunities.

Information marked private in Workova should not be displayed publicly unless required for a specific feature or lawful purpose.

9. How long information may be kept

Workova keeps information for as long as reasonably necessary to operate the service, maintain marketplace records, resolve disputes, prevent fraud, meet legal obligations and protect users.

Different categories of information may have different retention periods.

10. Security

Workova uses reasonable technical and organisational measures intended to protect personal information. No online system can guarantee absolute security.

Users should protect passwords, verification codes and other account credentials and should not share them with anyone claiming to need them.

11. Your choices and privacy rights

Depending on applicable law and the circumstances, you may be able to request access, correction, deletion or other action relating to your personal information.

You can also manage some profile, communication and device-permission settings directly through Workova or your device.

12. Account deletion

Users can request deletion of their Workova account and associated personal information, subject to lawful retention needs such as unresolved disputes, fraud prevention, transaction records or other legal obligations.

Visit the Delete Account page for the current request process.

13. International processing

Some service providers used by Workova may process information in countries other than the country where a user lives. Where this occurs, Workova will seek to use appropriate safeguards required by applicable law.

14. Changes to this Notice

Workova may update this Privacy Notice as the service, legal requirements or data practices change. The latest effective date will be displayed on this page.

15. Privacy contact

Privacy questions and requests can be sent to support@workova.ng.