When something goes wrong, keep the record clear.
Workova’s dispute process is designed to help users report problems, preserve relevant marketplace information and seek appropriate resolution.
Useful evidence makes review easier
When raising a dispute, be specific and provide the information that helps Workova understand what happened.
Dates & timing
Include when the engagement or problem happened.
Messages
Keep relevant Workova messages or other communication that supports the issue.
Commercial details
Include agreed pricing, service terms, payment information or job details where relevant.
Photos or records
Provide relevant images, receipts or evidence where they help explain the problem.
Engagement identity
Identify the relevant job, service request, product or user involved.
Clear summary
Explain what you expected, what happened and what resolution you are seeking.
Not every private disagreement can be decided by Workova.
Workova can review relevant platform records and enforce marketplace rules. Serious criminal, legal or safety matters may require the appropriate authorities or professional advice.
Community Guidelines →